Privacy Policy
Last Updated: May 2026
Your Privacy, Our Core Commitment
At Shraddha Gems and Jewellery, protecting your privacy is foundational to how we operate. This Privacy Policy describes the personal information we collect, how we use it, and your rights over your data. By accessing our site or placing an order, you consent to the practices outlined here.
Information We Collect
We gather information in two primary ways:
Directly From You
When you register, purchase jewellery, request support, or communicate with us — your full name, email address, mobile number, billing/shipping addresses, and order preferences.
Payment details are collected securely by our third-party payment processor. We do not store full card information.
Automatically Collected
Device details (IP address, browser type, screen resolution), pages visited, time spent on site, and basic usage patterns help us optimize your shopping experience and detect technical issues.
How We Use Your Data
Your information enables us to:
- Process and deliver your orders efficiently
- Send transactional updates (order confirmation, shipping status, delivery alerts)
- Provide customer support and resolve queries
- Detect and prevent fraud or unauthorized activity
- Analyze site performance to improve user experience
- Deliver targeted communications about new collections or special offers (with your permission)
Consent and Withdrawal
Providing information for transactions implies consent for those specific purposes. For marketing or non-essential uses, we seek explicit opt-in approval. You may withdraw consent at any time by emailing us or using the unsubscribe links in our communications.
Sharing Your Information
Limited sharing occurs only with trusted partners necessary to fulfill your order:
Disclosure may also occur if required by law, to protect our rights, or in cases of suspected policy violations.
Data Security Measures
We implement industry-standard safeguards including:
- SSL encryption for all data in transit
- Secure hosting infrastructure with access controls
- Payment data handled exclusively by PCI-compliant third parties
Cookies and Tracking
Our site uses:
Disabling cookies may limit certain site functionality.
Data Storage Duration
Order records and related personal data are retained as needed for business, legal, and tax purposes — typically 7 years per Indian regulations. You may request earlier deletion where legally permissible.
Your Data Rights
Under applicable laws, you can:
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors. Parents or guardians who believe we have such information should contact us immediately for removal.
Policy Updates
We may update this Privacy Policy to reflect legal changes or business needs. Significant revisions will be posted here with the updated date, and active users may receive notice. Continued use of the site constitutes acceptance of the revised policy.
Privacy Questions or Data Requests?
Reach out and we'll get back to you within 30 days.